FAQs
How do I reset my password?
When logging in please make sure both your password email and password are spelt correctly, if you cannot remember your password, please select forgot password under the login in box, you will then be sent an email allowing you to reset your password.
How do I make a booking?
Bookings can be made through our activity finder. Once finding the course you are interested, please select book now for more information and booking options.You will be prompted to login to your account or create an account in order to secure your booking.
How do I cancel a booking?
If you can no longer attend a booking, please make sure to login to your account and select the event of either your dashboard or the 'My events' page. Once on the relevant event you should see a cancel button on the far right
Can I change the name on my booking?
If your booking has been made in the wrong name, or for the wrong participant, you will need to cancel the booking and rebook under the correct name.
How do I book for someone else?
You can add a participant to your account under the 'My Participants' tab on your login. When booking a course, you will be asked whose name it will be under, on the click down you will see all members you have added onto your account as participants
Where do I find a funding code?
Funding codes will be given out in different ways for different programmes.
One example is the Happy Healthy Holidays Programme, and in this case the code will be given out by the child's school. Please contact them directly regarding your code.
Do I need an account?
All customers will require a SASP account to book a course. This will be different to any school/gp or NHS login.
How do I complete questions for my booking?
If your course requires questions to be answered before it starts you will be notified on your account. Once logging in you will find a flag on your dashboard highlighting the course that requires more information. Click the notification and you will be taken to the correct course.